Ordering

To order products from our site all you need to do is click on the product you like and add it to your shopping basket. When you have finished shopping, click the checkout button. If you have used our website before you can enter you email address and password and your previous details will be entered. If you are a new customer then you simply enter your details for the first time - no need to register. Once you have completed your address details you will be taken into the delivery screen, if there are any special comments that you would like to make about the delivery please include them here. Proceed to payment in order to confirm your order - check the items, payment method, billing and delivery address are correct then hit the 'PAY & CONFIRM' button if they are all correct. Please note that your details will be kept safe and secure and will not be given to any third parties.

Bank Transfer

You can easily make a payment by tranfering the total ammount of your order to our company's Bank account. We will start prossecing your order once the payment appears in our account statement.

Cash On Delivery

Our company accepts cash on delivery or C.O.D. as your preffered method of payment.

Paypal

If you have a PayPal account you can insert your username and PayPal password and use your account as you normally would. Once you have completed the transaction you should click the return to merchant button which will take you back to the surfdome.com website. You will receive two confirmation emails with your order number and receipt number. The emails will come from service@paypal.com. If you do not receive notification please contact us ASAP. Once your order has been picked, packed and shipped you will receive an email with the tracking information. If there are problems with the payment please try a debit or credit card or contact PayPal for assistance.

Promotional Coupons

If you have a valid promotional Coupon Code then you can enter it into the coupon code box on the payment page and your order will be discounted accordingly - please be sure to check the expiry date on the coupon as they often run for a limited time period. They will sometime only be available on certain brands or products categories, so please check the items you have chosen are eligible for the discount.

Gift Vouchers

To use a gift voucher, add the items to your cart and go to checkout. To pay for your products enter the gift voucher number on the shipping page, in the Gift Voucher box. If the total of your order is less than the amount on the gift voucher then the remaining balance will be left on the same Gift Voucher, to be redeemed next time you shop with us. If the total of your order is more than the amount on the gift voucher, you can pay for the remaining amount using your credit card or PayPal account. We do not provide a cash refund for gift vouchers, we will however put refund amounts back onto the Gift Voucher.

Cancelling your order

If your order has not started being processed by our warehouse, you can contact us immediately so that we will be advise you what to do. If our warehouse has started processing the order, we are unable to cancel it and we would advise that you return the item as soon as you receive it.

You will have seven working days to cancel the contract for your order with us and we will issue you with a full refund. The seven working days starts from the day after you receive your order. We need written confirmation of cancellation from you, so you'll need to contact us quoting your order number. If you have already received your order, you will need to return all the items in the order. You will need to pay the cost of returning the order. The items must be in their original condition and will be inspected once we have received them. If we do not receive the cancelled order back, we may arrange to have them collected at your cost.

Deliveries in Greece & EU

We post with ACS courier service and Greek Post Office. The fee is 5 euro for deliveries in Attika and 7 euro for all other Greek areas. Note that you will NOT be charged an additional fee for a C.O.D. order.

Any order delivered in Greece and is above 50 euro is eligible for free shipping.You can also choose to pick up your order from our retail shop with no additional fee.

Any order delivered in EU is charged a minimum amount of 10€.

Any order delivered outside the E.U. is charged a 20€ standard fee.

Additional costs may apply depending on your order.

Note that for surf board shipping the shipping cost is not automatically calculated and you will be contacted from us upon ordering.

Lineupsurfshop wants to ensure you receive your item safely and securely. With this in mind we inspect all our boards before dispatch. We also ask you to inspect the packaging when the item arrives with the courier, before signing off the courier delivery. In the unlikely event of there being any damage please sign for the delivery and write 'damaged'.

If the packaging is damaged and the courier refuses to allow you to sign for the package as damaged, please take the time to unwrap and inspect the product prior to signing. If there is further refusal, please contact Surfdome on our customer service number 22941 54598.

Returns

Returns Address
Lineup Surf Shop
Kyprion Agoniston 16
Rafina 19009

Within the package include any exchange information that you require. The customer is responsible for all return delivery costs unless an item has been delivered to you either faulty or incorrectly. If you have received an item that is faulty or sent incorrectly, please contact our customer service team directly by phone or email, before making arrangements to return the products. Please provide images of the fault and the barcode of the item so that we can quickly agree next steps.

Items should be returned via a tracked delivery service to enable your item arrives safely at Line up Surf Shop. Line up Surf Shop cannot accept responsibility for items that are not returned by recorded delivery.

Upon inspection of returned product, Line up Surf Shop will issue a full refund to the card used for the purchase less the original delivery charge. All items will be inspected upon return and in the unlikely event that an item is returned to us in an unsuitable condition, Line up Surf Shop reserves the right not to refund the item and have to send it back to you at your expense.

You can also return your order at your own cost via another carrier. We advise you use ACS courier recorded delivery or another similar service to ensure we can track that your package has arrived at our retail shop.

If you have received an item that is faulty or received incorrectly, please contact our Customer Services Team by phone or email. We can then either arrange collection, provide you with a pre-paid returns label or arrange suitable advice regarding your return.